All orders are processed within 1 - 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery.
IVE will accept return of products within 10 days from date of receipt; only in case there is a significant difference, in the products orders from the product supplied and where the Product and the Packaging is in its original condition (should be unused, unaltered, unsoiled). IVE however cannot accept the return in case:
- The product have been used or altered
- There is any physical damage to the product To return a product, please raise a return request via email at firstname.lastname@example.org by providing the following details:
Please ensure that product is in unused and original condition, include all labels, original packing and invoice along with the product. IVE shall not be responsible for any items sent to us for return/replacement without our confirmation.
Cancellation & Refund Policy
No order can be cancelled or changed in whole or in part without the prior written consent of IVE. Shipment of Products cannot be extended beyond the original shipping date specified without IVE wriiten consent.
If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.